transform your business with proven expertise

 "You may be asking - "Who is Tomé Kelley"? Well, that would be me. With 30 years of experience in the healthcare industry as a Corporate Trainer and Staff Development Coach, I specialize in customer service training and mentoring. I've helped organizations increase customer satisfaction by equipping teams with the skills and confidence to deliver exceptional customer service. I’ve also managed and collected $180M in revenue, underscoring my commitment to operational excellence and financial stewardship. 

In 2022, I made the bold decision to leave Corporate America and follow my passion for business ownership. My vision was clear: to create a company dedicated to helping organizations, non-profits, and small businesses elevate their customer experience, create customer loyalty, and drive long-term, measurable success. Through specialized training, staff development, leadership coaching, and mentoring, I empower teams to enhance communication, improve service quality, and cultivate a customer-centric culture.  I provide training solutions offering my clients strategic guidance, partnership, and insight needed to thrive in today's competitive  business climate. My accountability driven, implementation-focused approach  consistently delivers results, crafting strategic action plans that address each client's unique needs and challenges.

Customer service has become a lost art, with technological advances causing significant challenges to the industry. My passion is to restore "Customer Service Excellence" as the standard. The psychology of exceptional customer service, demonstrates that proven results are inevitable when applied consistently. I'm passionate about my clients success by delivering every time, ensuring that excellence is always the expectation. Let's work together improving your customer' experience!