Creating Customer service Excellence One Client at a Time
I collaborate with clients to provide solutions rooted in empathy, delivered with efficiency, and measured in excellence.
The Tomé Kelley Experience:
Our Mission
At Tomé Kelley Consulting, we're dedicated to guiding our clients through the advantages of customer service excellence, leadership, and streamlining customer service processes. I take a personalized approach to understanding each client's unique needs and challenges, crafting tailored training solutions that align with their business goals.
Our Values
With 30 years of experience as a Customer Service Trainer and Coach, I have established a proven track record in leadership training, coaching, and staff development. I believe mindset, communication, and collaboration drive vision, and success. My passion lies in building meaningful relationships with my client's, while delivering impactful, customer-centric training that consistently exceeds expectations. I am committed to ensuring my clients make a lasting impression in their industries and with the communities they serve.
Our Approach
We adopt a collaborative mentoring approach to consulting, working hand-in-hand with our clients to understand their unique needs and create tailored solutions. We believe that effective communication and strong partnership are essential for achieving lasting success, both now and in the future.